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What are the delivery options?

Home delivery

If you purchase from, you can choose to have your purchase delivered at home or to collect it from us in person.

If you choose to have your purchase delivered at home you will have to sign for receipt. 



If you decide to collect your purchase we will ensure that your package is ready for pick-up four hours after ordering. You can collect on work days from 08:00 to 22:00 at the following address:

Active Ants (Pip Studio counter) 
63433 PL Nieuwegein

The costs for this amount to € 1.95 and are charged on the checkout page, you do not have to pay anything at the counter.

What are the order and delivery costs?

Depending on the country where you purchase is delivered to, the following order and delivery costs apply:


  •       The Netherlands € 4.95
  •       Belgium € 4.95
  •       Germany € 4.95
  •       France € 8.95
  •       United Kingdom € 8.95
  •       Luxembourg € 8.95
  •       Spain € 15.95
  •       Portugal € 18.95
  •       Italy € 16.95
  •       Denmark € 9.95
  •       Finland € 16.95
  •       Sweden € 16.95
  •       Malta € 29.95

If you want to learn more about order- and shipping costs, contact our customer service at or +31 (0)30 2271060.


Split delivery

When ordering multiple articles it may be that only one part of the order is in stock. In that case we may send multiple shipments of your order. Off course we only charge delivery costs once-off.


Return delivery costs
If your purchase is not to your liking you can return it unused and unworn within 30 days. The delivery costs of your return delivery are at your own expense. For more information regarding these delivery costs click on Returning

Extra taxes
Please note that we are not responsible for any extra taxes to import the shipment into your country.

What is the delivery time?

In the Netherlands and Belgium, if you order before 22:00 on work days and pay with iDeal or credit card, your order will be delivered at home the following work day.

In Germany, if you order before 14:00 on work days and make a direct payment, your order, in principle, will be delivered to your home the following work day.

For all other countries: if you order on work days before 14:00, we pass the order to the mail order companies the same day. Depending on which country the purchase is being sent to, it could take 1 to 4 work days:

  •       France: 2 days
  •       United Kingdom: 2 days
  •       Luxembourg: 1 day
  •       Spain: 3 days
  •       Portugal: 2 days
  •       Italy: 3 days
  •       Denmark: 2 days
  •       Finland: 4 days
  •       Sweden: 3 days
  •       Malta: 2 days


Tracking your order

Would you like to track your order? Consult the Track&Trace information on your purchase confirmation. 

Can't find your question in the list?

Feel free to contact us 24/7 by mail:, or on working days from 9:00 to 17:00 by phone: +31 (0)30 2271060. And of course you can always ask any question by the contact form.

We will get in touch with you as soon as possible after receiving your question.

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